RETURNS

Not every piece finds its person on the first try.

If yours needs to come back into our care, here's how.

HOW IT WORKS

  1. Fill in the form below within 14 days of your order arriving. You'll get a confirmation email straight away.
  2. We'll email you a prepaid return label within two working days (or the return address, if you're sending it yourself or from abroad). Please don't post anything before then.
  3. Send it back within 14 days of telling us, packed securely with its authentication certificate, dust bag and any accessories. Keep your proof of postage until it's back with us.
  4. We refund you within 14 days of it reaching us to your original payment method.

Return postage comes off your refund, unless the piece is faulty or not as described. Sending from outside the UK? Please use a tracked, insured service and mark the customs form "Returned goods". Market and pop-up purchases are final unless the piece is faulty or not as described.

The full details are in our Returns Policy.

RETURN REQUEST FORM

BEFORE YOU START

Have your order number to hand. It's in your order confirmation email.

Photos of the item as it is now help us move faster: front, back, inside and any marks.

FAULTY OR NOT AS DESCRIBED?

Tell us what's wrong. If it is, we'll cover the return postage and refund you in full, including delivery.

RATHER EMAIL?

Write to US at info@cachelondon.com or WhatsApp us on +44 7386 524876 with your order number. It counts just the same.

It's in your order confirmation email. Bought by DM or at the stall? Write the date you bought it.

For website and DM orders returned within 14 days, you don't need a reason. "Changed my mind" is fine.

Return postage is deducted from your refund, unless the item is faulty or not as described.

Your item as it is now: front, back, inside, any marks etc. This helps us process your request faster.

We'll only use your details to handle your return. See our Privacy policy.